Updating TPM firmware. Need to uninstall 1PW first?

Hello RCxRC,

Thanks for your detailed message! You mentioned:

1Password will continue to operate as it does now and you can continue to access with your account password. Windows. You can complete any updates necessary firmware updates - no need to uninstall 1Password 8 for Windows.

Since my initial setup of using Win Hello long predates the use of 1PW, and it was probably initially setup prior to even switching on/installing TPM service, it would explain why the Win Hello certificate/key is software based.

This would explain why the TPM option is greyed out and Windows Hello ley being software based. Should you still see troubles after the updates with this option greyed out. As noted in a previous thread, please try to re-enroll the Windows Hello data by removing all the current options setup, and re-adding all of your Windows Hello options, such as face, fingerprint and PIN. This should move the key to the hardware backed TPM.

I hope this helps, but if you continue to have troubles, just let us know!