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BHyahoo's avatar
BHyahoo
New Contributor
2 months ago

Upgraded to Tahoe, Safari extension no longer works

I upgraded my work imac to Tahoe, and 1P no longer shows in the top. If I go into extensions it's there. I have rebooted, reinstalled 1P and no luck. I've had two other machines that I upgraded earl...
browser extension
macos
1P_SimonH's avatar
1P_SimonH
Icon for Community Manager rankCommunity Manager
2 months ago

Hi BHyahoo​,

Sorry the icon disappeared on you! A few questions:

  • Can you confirm which version of 1Password and Safari you're using?
  • Is 1Password still working in Safari, even though the icon is gone?
  • If in Safari you go to View -> Customize Toolbar are you able to add the 1Password icon back to the toolbar?

Looking forward to hearing back from you!

BHyahoo's avatar
BHyahoo
New Contributor
2 months ago

1P v8.11.18

safari v26.1

It doesn't show up on any password fields, but if I go to the mac menu bar at top and choose the 1P logo, it seems to work that way.

customize toolbar doesn't show the 1P icon at all, first thing I checked.

 

  • 1P_SimonH's avatar
    1P_SimonH
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi BHyahoo,

    I'm sorry that you're still not seeing 1Password in Safari. Can you follow these steps: 

    1. Open Safari.
    2. Click Safari next to the Apple logo in the menu bar.
    3. Click Settings.
    4. Click Extensions.


    Can you take a screenshot of this screen and post it here? Can you also tell me if you're using multiple profiles in Safari? If you are then is the 1Password icon missing in all of your Safari profiles?

    • BHyahoo's avatar
      BHyahoo
      New Contributor
      2 months ago

      I use 2 diff profiles and it's missing from both. I can delete the work profile if needed, no open tabs

       

      • 1P_SimonH's avatar
        1P_SimonH
        Icon for Community Manager rankCommunity Manager
        2 months ago

        Hi BHyahoo​,

        I learned there's a Safari bug we've reported to Apple that is specifically causing this issue on some Intel Macs. The good news is that there are a couple of workarounds, but I'll start with the easier one first:

        1. If Safari is open, fully quit Safari by right-clicking(ctrl + click) its icon in the Dock and selecting Quit.
        2. Open Finder > Applications. Drag 1Password for Safari.app to Trash and Empty the Trash.
        3. Re-open Safari.
        4. Select History > Clear History. Clear history for each profile (clearing one hour back is enough).
        5. Fully quit Safari again by right-clicking its icon in the Dock area and selecting Quit.
        6. Open and unlock the 1Password for Mac desktop app.
        7. Click Help in top menu and select Fix Missing Safari Extension.
        8. Reinstall 1Password for Safari from the App Store.
        9. Hold down the shift key while clicking the Safari icon to open it.


        If you follow those steps, does 1Password show back up in Safari? I look forward to hearing from you.