Use the TPM with windows hello greyed out? [1Password 8.6.1 is out with improved TPM support}

Hello again klepp0906 - It's great to hear back from you, though I'm sorry to hear that you've run into again with the greyed out TPM option.

I've not seen any other new reports of this and I'm not aware of any changes made that might cause this. Previously, it was mentioned to try to re-enroll the Windows Hello data by removing the current setup and re-adding all of your Windows Hello options, such as face, fingerprint and PIN. Could let us know if this helps?

Looking forward to your reply.

for the record this has reared its ugly head again. i had it enabled/working all this time and just restarted my pc and voila greyed out again.

Hello @briankelly,

Thanks so much for your message! I'm happy to hear the details provided in this thread helped you out with the Windows Hello TPM option in 1Password 8 for Windows! Have a great day!

Just wanted to say thanks for the clear explanation. Lots of knowledge being dropped in this thread.

Re-enrolling my PIN enabled the greyed out box for me, too. (Using fTPM on a Ryzen 7 5800X3D)

Note that if you're still seeing the option grayed out after this update, there may be a reason for this. Your current Windows Hello key may still be backed by software, not the TPM, even if you have the TPM enabled.

The reason is that if you've enabled Windows Hello feature long before you enabled TPM in the BIOS or added a TPM chip to your system, Windows does not migrate the Hello key from the software to hardware side. To fix this, try to re-enroll your Windows Hello data by removing the current setup and re-enrolling it; that should be enough to create the new Windows Hello key in the hardware TPM. Which is when 1Password will enable its TPM settings for you.

Hi tmakaro, thank you for letting us know! This is most gratifying news. 🙌

We will of course be here for any further bug reports or anything you'd like to share, and appreciate the feedback you've provided on this feature. Many thanks! 😃

I will say, I turned this feature back on a couple weeks ago. It appears to be working way better now. Every now and again when I do have to type in my master password (which isn't often; yay!), it will still show me the pin code prompt even though it is unlocked already from the password. However, other than that, it works perfectly now.

Hi tmakaro! I'm sorry for the delay in response and to hear of the continued issues with Enhanced Windows Hello.

If you temporarily disable the TPM option, you should have the returned functionality as before where 1Password will only require your account password after completely closing the 1Password app or you reboot your device. You should be receiving the Windows Hello prompt on those subsequent unlocks. Please let us know if you not seeing this expected behaviour.

As Ali mentioned, we're continuing to investigate and make improvements, but we unfortunately do not have any additional news to share at this time. We'll be updating as we do. Thanks for your patience!

My big problem is that when this feature stops working, and I have to use my password, it doesn't fix itself there after. It will NOT let me use my window Hello pin at all anymore (like when 1password auto-locks). Sometimes, turning this feature off/on again fixes it, but not always. I have been fighting with it for the past 20 minutes to get it to work properly again. I might just turn it off permanently until you fix this.

Hi RealAct, that could definitely explain things. Thanks again for sharing your experience and we'll be sure to share any future updates on this.

Ali

@"ali.hazime" yeah, it must be that, I'm on the Windows 11 Insider Preview channel, so I do get lots of updates almost weekly. Perhaps for normal Windows 10 and 11 users with regular Windows installs on supported hardware the situation is better, which is good.