Forum Discussion

LarryMcJ's avatar
LarryMcJ
Super Contributor
2 years ago

"User since..." message

I just noticed when re-installing 1Password on one of my devices, it notified me on the install splash screen that I'd been a user since 2014. Not sure where it's obtaining this data, but actually, I...
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1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

LarryMcJ

I'm glad that we solved the mystery. 🙂

Looking at it again, it says "6 years using 1Password), but I've been a paying customer since almost day one of the original "1P" app, long before it became 1Password.

I'm sorry for the confusion. This refers to the age of your 1Password account. If you were using a licensed version of 1Password before migrating to a 1Password.com account then that wouldn't be included in the count since 1Password 8 doesn't have access to the purchase dates of your old licenses. I can see how we could improve the wording here and I've filed an internal issue with the team.

If you see a message that says "6 years using 1Password" then it means that you would have signed up for an account sometime around 2017. Does that sound right?

-Dave

ref: PB-34276717