Update

For the poor souls that are coming here to get help

To make it work I had to:

• right click on the extension icon
• choose "Settings"
• Find a "Sign in to another account" button at the bottom of a long page of settings
• Click it
• Find out what the obscure onscreen instructions actually meant
• Type URL, email address, secret code, password, the weight of my soul, and my age in milliseconds, into a form inside the desktop app that somehow automatically opened and I don't know what would've happened hadn't I previously installed it

And now it works also on my second profile.

Boy, you need to do some UX testing.

Anyways, all is good now.

Original

I'm having similar problems.

I've just moved from LastPass after the recent critical breach, and I have already stumbled upon a UX blocker.
Everything that I'm about to describe worked flawlessly from my day 1 (years ago) with LastPass.

I have Chrome Profile A, where I installed the browser extension and it works.
I have Chrome Profile B, where I installed the browser extension and it doesn't do anything. Moreso, when using profile B, the extension icon has a little lock icon on it, and when I click on the extension icon all I get is a popover window with a big blue "Open 1Password" button which does absolutely nothing when clicked.

I already tried to close and reopen the browser, and the profiles, and uninstall and reinstall the extension.

All of this I discovered because I just installed 1Password and I was going to change the passwords I already imported from LastPass.
Please tell me that this 1.5yrs old issue will be taken seriously and I won't have to fumble between browser windows, unable to use autofill, for the rest of my time with 1Password.

I'm running into this too.

I have multiple Chrome profiles, that have the new Chrome extension (v2.3.7) installed, I have removed the classic extension. I'm using the latest Chrome (104.0.5112.101), on macos 12.5 (Monterey).

In the following scenarios, I have two profiles open, lets call these two profile A and profile B, both have tabs open. In Profile A I have a site login form open, one that I have a login for. Profile B has no login pages open.

• When I use the keyboard shortcut in profile A, the Search 1Password dialog opens in a window for Profile B. The correct login is suggested, but, Profile B does not have the login form open. Even if I have the windows for profile B minimised, a window will zoom back up to show the dialog. If I select the correct login for the form in Profile A in this dialog to autofill, I get a popup that asks me to verify that the current site in Profile B should have access the item (options Fill Once, Fill & Update Login and Cancel). Clearly 1password is trying to use the item for the wrong site.
• When in Profile A I click the 1password icon in the toolbar, and click on 'autofill' for a suggestion in the resulting dialog, nothing happens. The dialog closes, the login form on the current page is left untouched. The same thing happens when I use the ENTER key.
• When I close Profile B (select profile icon in Chrome, select 'Close X windows') and so only have Profile A open, the extension appears to not fill the form either, until I reload the login form page. Reopening Profile B causes Profile B to capture 1Password again.

While I could use the Cmd-C and Cmd-SHIFT-C shortcuts to ferry the username and password over to Profile A, this is not how I would have expected the extension to work. Is there anything I can do to make this work correctly?

likethesky Glad that the problem went away! It does sound like you had the old extension and the new one works much better. If you run into any other issues, please feel free to reach back out.

Tbh, I don’t really know Jack_P_1P … what I do know is that I was getting these exact same symptoms (as jzwierzycki above), and I quote:

“[…] when I click 'auto fill' rather than filling, it instead pops up a new tab for that site, and does not fill that one either.

“Another thing that's weird, sometimes when I do the copy/paste workaround, I'll then get a pop-up asking if I'd like to save the login to 1P (even tho it's already registered).”

However, after removing then reinstalling the extension or perhaps an older and installing a newer one (presumably the new one you speak of Jack, since I went to the 1Password site with Chrome and installed), this problem went away. HTHs!

Hey likethesky:

Just to confirm, are you running into trouble with 1Password extension (desktop app required), or our newer extension? Let me know, and I can dig into it further with you!

Jack

I have the same problem as @jzwierzycki -- works fine in the first profile, but opens a new blank tab for the 2nd profile. Someone really should investigate and fix this bug. I'll try reinstalling the extension again on the 2nd profile, but I shouldn't have to do this...!

@jzwierzycki:

your first tip seems to have worked!

That is great to hear, thank you for letting me know :)

I now have 2 versions of the extension in the second profile, but they do not appear to conflict.

They shouldn't, but you can remove the old classic extension, and just leave the new one installed, since you won't need both ;)

I am able to use the shortcuts and so on, I think I'm good to go thank you!!

You are very welcome :)

hello again @ag_ana
your first tip seems to have worked! I now have 2 versions of the extension in the second profile, but they do not appear to conflict.
I am able to use the shortcuts and so on, I think I'm good to go thank you!!

@jzwierzycki:

It does not work completely, no: when I click it, the helper/window does pop up, but when I click 'auto fill' rather than filling, it instead pops up a new tab for that site, and does not fill that one either.

Can you try installing the new https://1password.com/downloads/mac/#browsers in this second profile, instead of the classic browser extension that you currently have installed?

Another thing that's weird, sometimes when I do the copy/paste workaround, I'll then get a pop-up asking if I'd like to save the login to 1P (even tho it's already registered).

This happens when the URL inside the 1Password Login item is different from the URL of the website that is open in the browser. Can you check if the two URLs actually match?

Hi @ag_ana ! Thanks for the quick reply.
It does not work completely, no: when I click it, the helper/window does pop up, but when I click 'auto fill' rather than filling, it instead pops up a new tab for that site, and does not fill that one either.
Another thing that's weird, sometimes when I do the copy/paste workaround, I'll then get a pop-up asking if I'd like to save the login to 1P (even tho it's already registered).