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Former Member's avatar
Former Member
3 years ago

using a se phone IOS 16.1.1 1PASSWORD WON'T LOAD

Trying to load 1password of my apple SE phone the logo is all the comes up 1Password Version: Not Provided Extension Version: Not Provided OS Version: Not Provided Browser:_ Not Provided...
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

Hello @Bill1933! 👋

I'm sorry that you're having trouble opening 1Password on your iPhone. Are you installing 1Password for the first time on your iPhone? Or have you been using 1Password on the iPhone already? Are you using 1Password 7 or 1Password 8?

As a start, can you please try the following:

  1. Make sure that you're using the latest version of iOS: Update your iPhone or iPad - Apple Support (CA)
  2. Restart your iPhone.

Then try to open and unlock 1Password again. I look forward to hearing from you. 🙂

-Dave