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billdavies's avatar
billdavies
Occasional Contributor
2 months ago

Using Emergency Kit

My son cannot get into 1Password.  He does not remember his master password. (Got new laptop and phone, never bothered to get it working on the new devices.) Being the geek of the family, I have his...
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1P_Timothy's avatar
1P_Timothy
Icon for Community Manager rankCommunity Manager
2 months ago

Hi billdavies​, thanks for your question.

I just want to echo what Tom suggested. If your son doesn't know his account password the best option will be to recover his account (assuming you're the family organizer). Recovering an account will generate a new Secret Key (make sure to save the new Emergency Kit), and prompt the family member to register a new account password. You can find steps to recover his account in our guide .

After the recovery is complete,  your son can sign into his account on my.1password.com, click his name in the top right corner, then select "Set up another device". From there he can find our download pages as well as an option to add his accounts to the 1Password apps. 

Let us know if we can help with anything!