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Forum Discussion
Using Emergency Kit
My son cannot get into 1Password. He does not remember his master password. (Got new laptop and phone, never bothered to get it working on the new devices.) Being the geek of the family, I have his...
A short update. I recovered his account. He made a new master password. He can log in online and on his laptop. All working,
The password will not work on his iPhone 16 Pro. To be sure he neutered it, he only uses the phone on WiFi, he uses it as a camera, BUT he's using a flip phone as his phone to talk on - so that is where the SIM card is.
Is it possible that this is why his master password won't work on the iPhone?
The SIM card shouldn't have anything to do with it. You should be able to re-sign in or even sign-out but if it really doesn't work you could always have 'm reinstall the app (as in remove and install again) to really start fresh?
