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billdavies's avatar
billdavies
Occasional Contributor
2 months ago

Using Emergency Kit

My son cannot get into 1Password.  He does not remember his master password. (Got new laptop and phone, never bothered to get it working on the new devices.) Being the geek of the family, I have his...
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billdavies's avatar
billdavies
Occasional Contributor
2 months ago

A short update.  I recovered his account. He made a new master password.  He can log in online and on his laptop.  All working,

The password will not work on his iPhone 16 Pro.  To be sure he neutered it, he only uses the phone on WiFi, he uses it as a camera, BUT he's using a flip phone as his phone to talk on - so that is where the SIM card is. 

Is it possible that this is why his master password won't work on the iPhone?

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
1 month ago

billdavies​ 

I see that you have a ticket open with our support team. Can you reply to that support ticket and send in a screenshot of what your son sees when he tries to sign in to 1Password on his iPhone? Once our team has received the screenshot, they'll be able to advise further. 

-Dave