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dogolaca's avatar
dogolaca
New Contributor
8 months ago
Solved

Vanguard.com blocking

I've been using vanguard.com for many years and have always been able to login using 1Password on Mac or iOS. Today, however, when I filled in my username and password using 1Pw on the Mac, Vanguard ...
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  • dogolaca's avatar
    dogolaca
    8 months ago

    Using Safari on Mac mini M2. 

    Well, I restarted the Mac and haven't had the problem again. 

    This Mac has had a lot of flakiness since I've had it so I would guess that's the root of the problem rather than something with 1Password or with Vanguard changing its security protocols.

    So you can consider my case resolved for now.

    Best regards,

    Don

    PS Thanks for the heads up on the "Don't sign in automatically" option, which I hadn't been aware of.

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
8 months ago

Hello dogolaca! 👋

I'm sorry that you're unable to sign into Vanguard.com after filling your login credentials into the website. While I don't have an account with that website, I do see that our development team is tracking an issue where filling might fail on that particular webpage. 

So that I can better understand the situation can you tell me the following: 

  1. Which browser are you using? 
  2. If you turn off autosubmit then does filling work? You can turn off autosubmit by following these steps: 
    1. Click the 1Password icon in your browser's toolbar.
    2. Find the login for Vanguard.com in the 1Password pop-up.
    3. Click the three dots in the upper right corner of the item and then click Don't sign in automatically. 
    4. Try to fill your login again. 


I look forward to hearing from you.

-Dave

dogolaca's avatar
dogolaca
New Contributor
8 months ago

Using Safari on Mac mini M2. 

Well, I restarted the Mac and haven't had the problem again. 

This Mac has had a lot of flakiness since I've had it so I would guess that's the root of the problem rather than something with 1Password or with Vanguard changing its security protocols.

So you can consider my case resolved for now.

Best regards,

Don

PS Thanks for the heads up on the "Don't sign in automatically" option, which I hadn't been aware of.

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    8 months ago

    I'm happy that you're no longer seeing the issue after restarting your Mac. 

    -Dave