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dogolaca's avatar
dogolaca
New Contributor
6 months ago
Solved

Vanguard.com blocking

I've been using vanguard.com for many years and have always been able to login using 1Password on Mac or iOS. Today, however, when I filled in my username and password using 1Pw on the Mac, Vanguard ...
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  • dogolaca's avatar
    dogolaca
    6 months ago

    Using Safari on Mac mini M2. 

    Well, I restarted the Mac and haven't had the problem again. 

    This Mac has had a lot of flakiness since I've had it so I would guess that's the root of the problem rather than something with 1Password or with Vanguard changing its security protocols.

    So you can consider my case resolved for now.

    Best regards,

    Don

    PS Thanks for the heads up on the "Don't sign in automatically" option, which I hadn't been aware of.

schda12's avatar
schda12
New Contributor
6 months ago

Just saw this for the first time on Chrome 134.0.6998.89 and Windows 10.  The Vanguard site seems to sense a "bot" when 1Password attempted to submit the login page.  Vanguard seems to have different versions of web software on different servers.  That can create intermittant issues because they occur only on certain servers.

How do I block 1Password from submitting for a site?

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    6 months ago

    schda12 

    You can turn off autosubmit for a particular website by following these steps: 

    1. Click the 1Password icon in your browser's toolbar.
    2. Find the login for Vanguard.com in the 1Password pop-up.
    3. Click the three dots in the upper right corner of the item and then click Don't sign in automatically. 
    4. Try to fill your login again using 1Password in the browser.


    -Dave

    • schda12's avatar
      schda12
      New Contributor
      6 months ago

      Apparently I was misleading in my problem description.  I had not enabled "log in automatically" and was not aware of that interesting feature.  I tried enabling it and had no trouble.

      Is there something else that can trigger "bot" detection in some server login code?  

      • 1P_Dave's avatar
        1P_Dave
        Icon for Moderator rankModerator
        5 months ago

        schda12 

        I'm sorry for the delayed reply. Just to clarify, are you still seeing the same issue on Vanguard.com whether 1Password is set to sign in automatically or not on that particular site? If you are then you might be running into an issue that our development team has open in their tracker. I'm not sure if the issue is on Vanguard's side or 1Password's but the team will investigate further. 

        Are you seeing the issue on any other websites? 

        -Dave