Forum Discussion

Former Member's avatar
Former Member
3 years ago

Ver7 on app works, but same creds in browser or ver 8 don't

Hi - My password unlocks my ver 7 app on my iphone, however doesn't work in browser or on ver 8. I tried my key and password listed in Kit on the web but can't log in. Everything is still working per...
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1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

Hello @mfelsman! 👋

I'm sorry to hear you're experiencing issues with unlocking 1Password 8 and 1Password.com. I know how important it is to be able to access your 1Password data, and I'm here to help you get up and running again as soon as possible.

Since I don't have access to your account information here on the public forums, I recommend sending an email to support+forum@1Password.com so that our support team can take a look and advise further. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

-Dave