Forum Discussion

Former Member's avatar
Former Member
3 years ago

Verification code for two factor authentication lost

iPhone version is asking me to enter a 6 digit code to verify two factor authentication and I don't have the code, so information doesn't update across other devices 1Password Version: version...
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

Hello @Goodie198Farjy! 👋

I'm sorry that you're unable to access your 1Password account. If you've enabled two-factor authentication for your 1Password account in the past then you would have been prompted to scan a QR code using an authenticator app, do you have such an authenticator app on your iPhone? It might be called one of the following:

  • Microsoft Authenticator
  • Google Authenticator
  • Authy
  • DUO

Open the authenticator app and you'll find your six-digit one-time password there. If you're unable to find the authenticator app, and you still have access to 1Password on one of your devices, then you can disable two-factor authentication from that device: If you lose access to your authenticator app

If that doesn't work then I recommend sending an email to support+forum@1Password.com so that our support team can help further. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

-Dave