Forum Discussion

Former Member's avatar
Former Member
4 years ago

Version 7.9.828 suddenly asking for license

My 1Password v7.9.828 has been working fine forever. Tonight, it is opening up as "Read Only" and asking for "1Password Account" or "License" which I can "Buy Now". I went to my receipt email from ...
windows
Jack_P_1P's avatar
Jack_P_1P
Icon for 1Password Team rank1Password Team
4 years ago

Hey @MikeV99:

If you no longer have access to your 1Password license, please send us an email at support@1password.com mentioning that you no longer have access to your license file, and we'll be able to help you retrieve your license file. After emailing in, you'll receive a reply from BitBot with a support ID that looks something like [#ABC-12345-678]. Post that here and I'll be able to connect your conversation here with your email conversation. Thanks!

Jack