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Forum Discussion
Version 7.9.828 suddenly asking for license
My 1Password v7.9.828 has been working fine forever. Tonight, it is opening up as "Read Only" and asking for "1Password Account" or "License" which I can "Buy Now". I went to my receipt email from ...
I am getting nowhere. The subject is Re: [#KZC-49164-122] Windows 1PW7 Read Only.
It said, You may find success using our guide for locating an old license: How to find your 1Password license https://support.1password.com/cs/find-license/
I pointed out that the link was for a Mac and I had been very careful to say windows.
The other advice I received was, If you purchased your license through the Apple App store, you should be able to recover the app by going to your purchase history. As long as you have access to the Apple ID account you used to purchase the license, you should be able to recover it.
I have included a handy guide here on how to recover the app: https://support.apple.com/en-ca/HT204088
I pointed out that Apple did not sell Windows products. I do have an old key that I think might be a windows key that I sent in my reply. I have been a 1PW user for a very very long time. I do have a Mac license file. All I want is my 1PW7 windows license file.
