Version 8.10. freezes on autofill

Tutish

Thank you for posting the Support ID. I see that the team has identified that you're affected by a known issue that our developers are working to resolve. Thank you for sending in your diagnostics report and I'm sorry for the inconvenience.

-Dave

ref: dev/core/core#27518
ref: HSP-18394-266

Hi Dave,

The freeze and grey screen happened again today. I've sent in diagnostic report.

Support ticket ID is HSP-18394-266.

Former Member

Thanks for confirming that. The next time that the issue occurs, I'd like to request that you send in a diagnostics report from your Android device:

• How to send a 1Password diagnostics report

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/comment/706334/#Comment_706334
• Your forum username: Rivadi_NL
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

When I search a item and try to copy the password, the app freezes. This happens random.

Former Member and Tutish

Thanks for confirming that 8.10.28 isn't running into the same issue anymore.

Other problem since several version and also this one: when using search in 1Password the item wich I searched freezes. Only quit 1Password and restart it, resolves that problem.

Former Member Does this happen regardless of the item that you search for? Or does it only apply to a specific item or set of items?

-Dave

Hi,
I was already using 8.10.28. Unfortunately for testing I haven't had it repeat, good for me though!
I'll pass on logs when it next happens.
Cheers, Justine

I use 8.10.28 now. This version does not freeze. Other problem since several version and also this one: when using search in 1Password the item wich I searched freezes. Only quit 1Password and restart it, resolves that problem.

Hello Former Member and Tutish! 👋

I'm sorry that you're seeing 1Password freeze when filling a login. Can you make sure that you're running the latest version of 1Password for Android, which is 8.10.26: How to keep 1Password up to date

If updating doesn't help, or if you're already running the latest version, then I'd like to request a diagnostics report from your device after reproducing the issue one more time:

• How to send a 1Password diagnostics report

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/144600/version-8-10-freezes-on-autofill
• Your forum username: username
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

I have the same using brave. The page goes grey and I have to refresh and try again. It's very intermittent and doesn't seem to be site related.