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gussic's avatar
gussic
Super Contributor
2 months ago

Watchtower score not identical

Hi All, I have 1Password installed on my Mac, Windows PC and iPhone. The Watchtower score on my Mac and iPhone is 1190. The Watchtower score on my Windows PC is 1150. (A difference of 40 points) ...
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gussic's avatar
gussic
Super Contributor
2 months ago

Hi 1P_Dave​ 

Thanks for the reply. I have replied to each of your questions below.

Are you using multiple accounts (like a work account) on one of your devices? Or are you using collections on one device? 

A: No, just the same, single 1Password account (a personal one). No I am not using collections on any of the devices.

Are you using the latest version of the 1Password 8 app on all devices

A: Yes I believe so - I have the version numbers in the original post and have checked for updates on all of them, none of them are reporting an available update. They're all on the Production channel.

Do you see different suggestions regarding weak or reused passwords, or inactive two-factor authentication, from Watchtower on different devices? Or are these suggestions the same on all devices?

A: No, the same (singular) suggestion across all three devices - alerting me that Lululemon now accepts passkeys, but as I am in Australia, the Australian version of the Lululemon website doesn't yet support passkeys...

Have you enabled biometric unlock and automatic updates for 1Password on all devices? 

A: Yes, TouchID on the Mac, FaceID on the iPhone and Windows Hello (via a Logitech Brio 4K) on the Windows PC. Automatic updates are switched on for all devices.

Cheers!

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 months ago

Thanks for answering those questions, that all sounds normal. Those are some of the main reasons why a Watchtower score can vary between devices. There are also some device-specific settings that can affect the score. For example, whether browser or app integration is enabled in the desktop app (this option isn’t available on mobile).

Because the score is generated per device, it’s completely normal for the score itself to differ. The key thing is to follow Watchtower’s recommendations for any improvements it suggests. 🙂

-Dave

  • gussic's avatar
    gussic
    Super Contributor
    2 months ago
    1P_Dave wrote:

    For example, whether browser or app integration is enabled in the desktop app

    Thanks Dave, can confirm this is active on both the Windows PC and the Mac.

    Does it create any logs when determining the score? I'd just be really curious to find out the root cause for the 40 point discrepancy between the Mac/iPhone score and the Windows PC score.

    Cheers

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      2 months ago

      gussic​ 

      Thanks for the reply. If you send in an email to support@1Password.com and include a link to this thread then our support team can take a look to see if something isn't working correctly and advise further.

      -Dave

      • gussic's avatar
        gussic
        Super Contributor
        2 months ago

        Hey 1P_Dave​ 

        Just thought I'd let you know that since updating to the Beta version on Windows the Watchtower scores are now identical across all devices (1190). I checked the score after updating, but before turning on the new Unlock with device feature and after turning it on (which turned off the TPM unlock feature) and the score remains 1190....so not quite sure what is driving the change in score?

        Cheers