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JamesHenderson's avatar
JamesHenderson
Dedicated Contributor
3 years ago

"We weren't able to save your document"

I'm getting this message everytime I start 1Password and it won't go away even after several restarts. I have not (knowingly) dragged anything anywhere so have no clue how to address this. Can ...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

Hello JamesHenderson! 👋

I'm sorry that you're seeing an unexpected message appear when opening 1Password. As a first step, can you please try the following steps:

  1. Right-click on the 1Password icon at the top of your Mac's screen and then click Quit. Wait until the icon disappears.
  2. Double-click on 1Password from your Mac's Applications folder.

Do you still see the error message when 1Password opens? If you do then are you able to dismiss it by clicking OK? Can you tell me which version of 1Password you're running by clicking 1Password > About 1Password from menu bar?

I look forward to hearing from you.

-Dave