Forum Discussion

citybus's avatar
citybus
New Contributor
2 months ago
Solved

Wells Fargo Passkey Not Saving In 1P

Hello. When I attempt to save a passkey from wellsfargo.com in Brave, 1P prompts me to create a new item or update existing:       Regardless of which option I choose, Windows Security prompt...
browser extension
macos
windows
  • 1P_SimonH's avatar
    1P_SimonH
    2 months ago

    We're happy to share that our latest release, 1Password 8.10.80, includes a fix for this issue. We appreciate everyone's patience while we diagnosed, created, and tested the fix. Please update to the latest version and let us know how it's working for you!

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 months ago

Hello dqualms​, iRandy​, Philippe23​, girozo​, gumbus​, jcrAggie​! 👋

I'm sorry that you're unable to save a passkey for WellsFargo in 1Password. So that the team and I can investigate further, I'd like to ask you to create a diagnostics report from 1Password in your browser:

Send a diagnostics report (browser extension)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/wells-fargo-passkey-not-saving-in-1p/156300
  • Your forum username: username


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave

Philippe23's avatar
Philippe23
Occasional Contributor
2 months ago

My support ticket ID is YGV-69633-726.