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Forum Discussion
dvmierlo
1 month agoOccasional Contributor
What justifies the huge subscription price increase?
Today I received an email from 1Password with the message of a price increase.
Current price: €31.80 EUR / year New price: €43.80 EUR / year
This is an enormous price. Can someone from 1Password...
- 1 month ago
Hey everyone! We hear the concerns about AI, especially when it comes to privacy and security. That’s completely fair. We want to clarify and be very transparent about how this specific feature actually works.
We use AI internally to help create and maintain a reference list of common websites, things like primary URLs, login URLs, and human-readable names. This work happens entirely on our own systems, not on your device. That information is compiled into a static database. When you create a new login item in the browser extension, 1Password simply checks that database and applies the appropriate readable name. For example, it might label a login “American Airlines” instead of “aa.com” or “AA.” That’s what the AI-powered item naming feature (launched in 2024) actually is, essentially a smart lookup table that makes saved items clearer and easier to find.
Importantly, this doesn’t access or analyze your vault, your data stays end-to-end encrypted, nothing from your vault is sent to any AI systems, and no external AI services or large language models are involved.
We know AI raises important questions, especially when it comes to security and privacy. Our approach is intentionally limited and privacy-respecting, designed to improve usability without ever touching your vault data.
snozdop
1 month agoSuper Contributor
Over 20% increase (not an update) for the family plan - that's insane. The product has got worse in many ways (especially the Safari browser extension which is awful at the moment) and literally none of the new features are any use to me at all.
I've been a customer since it was called "1Passwd" but this is gonna be my last year if they go through with this increase - not that they'll care. I'll switch to Apple Passwords.
I guess the $950M in venture capital money they got or the $6.8B valuation isn't enough to satisfy their greed, nor the amount of revenue they make from their favoured corporate customers. Individual and Family plans (you know, the very customers that got them going) now get the ensнittification treatment.
Very disappointing.
accordionmelody
1 month agoDedicated Contributor
As a long-time user, I agree. The balance between software quality and a reasonable price is increasingly slipping. It’s also very disappointing to see and report bugs for a long time without any fixes… I am having the impression that the company focus shifted fully to business customers and UX is just not the main focus anymore.