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What justifies the huge subscription price increase?
Today I received an email from 1Password with the message of a price increase.
Current price: €31.80 EUR / year New price: €43.80 EUR / year
This is an enormous price. Can someone from 1Password...
Hey everyone! We hear the concerns about AI, especially when it comes to privacy and security. That’s completely fair. We want to clarify and be very transparent about how this specific feature actually works.
We use AI internally to help create and maintain a reference list of common websites, things like primary URLs, login URLs, and human-readable names. This work happens entirely on our own systems, not on your device. That information is compiled into a static database. When you create a new login item in the browser extension, 1Password simply checks that database and applies the appropriate readable name. For example, it might label a login “American Airlines” instead of “aa.com” or “AA.” That’s what the AI-powered item naming feature (launched in 2024) actually is, essentially a smart lookup table that makes saved items clearer and easier to find.
Importantly, this doesn’t access or analyze your vault, your data stays end-to-end encrypted, nothing from your vault is sent to any AI systems, and no external AI services or large language models are involved.
We know AI raises important questions, especially when it comes to security and privacy. Our approach is intentionally limited and privacy-respecting, designed to improve usability without ever touching your vault data.
Hello,
I am not english native speaking, I can't dial for an answer.
The chatbot is useless.
In fact I don't understand why the support is so blunt.
The source is in the mail :
Les renouvellements effectués avant le 27 mars 2026 continueront d'être facturés au tarif actuel jusqu'au renouvellement suivant.
It means if I pay before the marsh 27 I can stay to the old price, this is all I want.
I am not english native speaking, I can't dial for an answer.
Please excuse my "funny" response. Humor does not translate well, if at all.
The chatbot is useless.
A very common sentiment, unfortunately.
It means if I pay before the marsh 27 I can stay to the old price
The English version of the email says,
The new price will take effect at your next renewal, provided it’s on or after March 27, 2026. Those occurring prior to March 27, 2026, will continue at the current pricing until your next renewal.
While this could be written much more clearly and not wait until the fifth paragraph before giving the relevant information, the detail which matters here is when your automatic renewal is (already) scheduled. There is no separate option to make a payment.
Any automatic renewal scheduled for a date before 27 Mar 2026 will pay the current price. Any automatic renewal after 27 Mar 2026 will pay the new higher price.
Oh my bad, I thought you were making fun of me because I hadn’t thought of the obvious solution (calling support).
I don’t understand why they indicate this date and invite me to renew before the price increase while offering no way to pay in advance. This is very disappointing and confusing.
