Forum Discussion
What type of backup do you use?
Hi 1P_Dave
For the "1Password Account" deleted item: I swear I've done all the steps you mentioned above.: I checked everything, including searching on my.1password.com. I'm using this item at least once a week because I need my master password to export (backup) my family account on an encrypted SD card, so it means less then 30 days ago. I'm using Families membership and I'm the admin. I don't have an other membership. That item was gone and couldn't be found anywhere, sorry to report that.
Now about the backup, I don't believe any system is fool proof (although I have the highest trust in your app). What happened with that deleted item made me more conscious about the need to keep doing what I'm doing (SD card exports)... So this is what AI reported: "Unfortunately, a permanently deleted 1Password vault cannot be restored from your account". Is it true? If so, how can we protect ourselves against human error and restore the vault, or at least the items in it.
ModeratorThanks for the reply. If you try to delete a vault then 1Password will display a prominent warning that asks for your confirmation:
This additional confirmation step helps to prevent human error and makes it clear that deleting a vault is a permanent action. Permanently deleted vaults can't be restored.
For the "1Password Account" deleted item: I swear I've done all the steps you mentioned above.: I checked everything, including searching on my.1password.com. I'm using this item at least once a week because I need my master password to export (backup) my family account on an encrypted SD card, so it means less then 30 days ago. I'm using Families membership and I'm the admin. I don't have an other membership. That item was gone and couldn't be found anywhere, sorry to report that.
I'm sorry that you still haven't found the missing item. I haven't seen other reports of this so we'll need to dig deeper to see what's happened here. Please send an email to support@1Password.com to open a ticket with our support team. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place.
-Dave
