Forum Discussion
1P_Dave
Moderator
2 years agoI'm sorry for the confusion. That blog post is from May 2023, before we released our own implementation of saving and signing in with passkeys. The information there is more generic since passkeys were just being announced and we wanted to educate folks on the exciting new feature.
In your initial post you wrote:
If Passkey access via biometrics fails it falls back to using the simple (4 digit in my case) PIN.
Can you tell me the following:
- Are you using a 1Password account secured using an account password + Secret Key or a beta account secured using a passkey?
- The passkey that you're trying to use, is it saved in 1Password or iCloud Keychain?
- Do you have device passcode unlock turned on for 1Password?
How to check if device passcode unlock is turned on:
- Open and unlock 1Password.
- Tap the icon for your account or collection at the top left and choose Settings. (If you’re using an iPad, tap your account or collection at the top of the sidebar.)
- Tap Security.
- Do you see "Passcode" or "Allow unlocking with passcode" turned on?
I look forward to hearing from you.
-Dave