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BlindWolf8's avatar
BlindWolf8
Occasional Contributor
8 months ago
Solved

WhatsApp - Cannot Save Passkey to Existing Entry

Hi 1Password Support team, I'm having an issue where I cannot save a passkey for WhatsApp to my existing WhatsApp entry as it's not coming up for some reason. I've tried to modify the entry to have ...
android
  • BlindWolf8's avatar
    BlindWolf8
    8 months ago

    For those who are wondering:

    The item in 1Password was not linked to an app, thus it was not showing up as selectable. I needed to create the passkey in a new 1Password item in case I removed the passkey later on (but the link to the app would remain in the item unless I manually removed it). I migrated my WhatsApp item into this new item (that had the app linked) and all is well.

    I requested that a link to an app be added as a feature, but I can understand why they may not allow this (due to security as the app itself calls the password manager to create the link).

    Thanks!

BlindWolf8's avatar
BlindWolf8
Occasional Contributor
8 months ago

Hey there 1P_Dave, thanks for the reply.

Please see Support ID WAN-53447-883.

Thanks!

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
8 months ago

Thank you for posting the Support ID! I see that my colleague has already reached out and they'll send you another email soon, please continue the conversation there. 

-Dave

    • BlindWolf8's avatar
      BlindWolf8
      Occasional Contributor
      8 months ago

      For those who are wondering:

      The item in 1Password was not linked to an app, thus it was not showing up as selectable. I needed to create the passkey in a new 1Password item in case I removed the passkey later on (but the link to the app would remain in the item unless I manually removed it). I migrated my WhatsApp item into this new item (that had the app linked) and all is well.

      I requested that a link to an app be added as a feature, but I can understand why they may not allow this (due to security as the app itself calls the password manager to create the link).

      Thanks!