Forum Discussion

BlindWolf8's avatar
BlindWolf8
Occasional Contributor
10 months ago
Solved

WhatsApp - Cannot Save Passkey to Existing Entry

Hi 1Password Support team, I'm having an issue where I cannot save a passkey for WhatsApp to my existing WhatsApp entry as it's not coming up for some reason. I've tried to modify the entry to have ...
android
  • BlindWolf8's avatar
    BlindWolf8
    9 months ago

    For those who are wondering:

    The item in 1Password was not linked to an app, thus it was not showing up as selectable. I needed to create the passkey in a new 1Password item in case I removed the passkey later on (but the link to the app would remain in the item unless I manually removed it). I migrated my WhatsApp item into this new item (that had the app linked) and all is well.

    I requested that a link to an app be added as a feature, but I can understand why they may not allow this (due to security as the app itself calls the password manager to create the link).

    Thanks!

BlindWolf8's avatar
BlindWolf8
Occasional Contributor
9 months ago

For those who are wondering:

The item in 1Password was not linked to an app, thus it was not showing up as selectable. I needed to create the passkey in a new 1Password item in case I removed the passkey later on (but the link to the app would remain in the item unless I manually removed it). I migrated my WhatsApp item into this new item (that had the app linked) and all is well.

I requested that a link to an app be added as a feature, but I can understand why they may not allow this (due to security as the app itself calls the password manager to create the link).

Thanks!