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BlindWolf8
Occasional Contributor
3 months ago
Solved

WhatsApp - Cannot Save Passkey to Existing Entry

Hi 1Password Support team, I'm having an issue where I cannot save a passkey for WhatsApp to my existing WhatsApp entry as it's not coming up for some reason. I've tried to modify the entry to have ...
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BlindWolf8's avatar
BlindWolf8
Occasional Contributor
3 months ago

For those who are wondering:

The item in 1Password was not linked to an app, thus it was not showing up as selectable. I needed to create the passkey in a new 1Password item in case I removed the passkey later on (but the link to the app would remain in the item unless I manually removed it). I migrated my WhatsApp item into this new item (that had the app linked) and all is well.

I requested that a link to an app be added as a feature, but I can understand why they may not allow this (due to security as the app itself calls the password manager to create the link).

Thanks!

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- Cannot Save Passkey to Existing Entry","id":"message:153949","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:153949","revisionNum":2,"repliesCount":5,"author":{"__ref":"User:user:10280"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:153949"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:153949"},"body@stripHtml({\"truncateLength\":200})":" Hi 1Password Support team, I'm having an issue where I cannot save a passkey for WhatsApp to my existing WhatsApp entry as it's not coming up for some reason. I've tried to modify the entry to have ...","body@stringLength":"657","rawBody":"

Hi 1Password Support team,
I'm having an issue where I cannot save a passkey for WhatsApp to my existing WhatsApp entry as it's not coming up for some reason. I've tried to modify the entry to have it come up as a choice when saving the passkey but to no avail. To be clear, this happens when on a mobile device.

Environment:
Device: Pixel 9 Pro XL
Android version: Android 16 Beta 3.1
Android build: BP22.250221.013
1Password version: 8.10.70-23.BETA
WhatsApp version: 2.25.8.84

Please let me know if I can provide anything else to help troubleshoot, such as logs, etc.

Thanks!

","kudosSumWeight":0,"postTime":"2025-04-01T15:10:59.644-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:android","text":"android","time":"2025-01-27T11:33:28.326-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:153949_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":87},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}]},"Conversation:conversation:153949":{"__typename":"Conversation","id":"conversation:153949","solved":true,"topic":{"__ref":"ForumTopicMessage:message:153949"},"lastPostingActivityTime":"2025-04-08T14:52:21.316-07:00","lastPostTime":"2025-04-08T14:52:21.316-07:00","unreadReplyCount":5,"isSubscribed":false},"ModerationData:moderation_data:153949":{"__typename":"ModerationData","id":"moderation_data:153949","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:153949_2":{"__typename":"Revision","id":"revision:153949_2","lastEditTime":"2025-04-02T08:11:31.887-07:00"},"AcceptedSolutionMessage:message:154329":{"__typename":"AcceptedSolutionMessage","id":"message:154329","conversation":{"__ref":"Conversation:conversation:153949"},"author":{"__ref":"User:user:10280"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:153949/message:154329","revisionNum":1,"uid":154329,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumReplyMessage:message:154123"},"subject":"Re: WhatsApp - Cannot Save Passkey to Existing Entry","moderationData":{"__ref":"ModerationData:moderation_data:154329"},"body":"

For those who are wondering:

The item in 1Password was not linked to an app, thus it was not showing up as selectable. I needed to create the passkey in a new 1Password item in case I removed the passkey later on (but the link to the app would remain in the item unless I manually removed it). I migrated my WhatsApp item into this new item (that had the app linked) and all is well.

I requested that a link to an app be added as a feature, but I can understand why they may not allow this (due to security as the app itself calls the password manager to create the link).

Thanks!

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"203","postTime":"2025-04-08T14:52:21.316-07:00","lastPublishTime":"2025-04-08T14:52:21.316-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":26},"placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"readOnly":false,"editFrozen":false,"body@stringLength":"605","rawBody":"

For those who are wondering:

The item in 1Password was not linked to an app, thus it was not showing up as selectable. I needed to create the passkey in a new 1Password item in case I removed the passkey later on (but the link to the app would remain in the item unless I manually removed it). I migrated my WhatsApp item into this new item (that had the app linked) and all is well.

I requested that a link to an app be added as a feature, but I can understand why they may not allow this (due to security as the app itself calls the password manager to create the link).

Thanks!

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Thanks 1P_Dave!

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Thanks !

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