When I login to 1Password on Ubuntu Linux, the Firefox extension does not unlock

I followed these steps and it worked:

Thanks for your patience. I can see that Firefox is currently owned by your user instead of by root.

We require that owner of those files to be root. This is so another process can't alter them and gain access to your data. By default this is how Firefox is installed.

You can change the ownership of the files by running the following command in terminal:
sudo chown -R root:root /opt/firefox

Before running that command it is suggested to completely quit 1Password and Firefox.

Let me know how that goes for you or if you get stuck at any step along the way.

Kind regards,

Ali Hazime
Customer Support @ 1Password
https://support.1password.com/

@Peter_Wang, have you added the location of your Mozilla build of Firefox to /etc/1password/custom_allowed_browsers? I had to create that directory and file manually from the terminal with sudo mkdir -v /etc/1password; sudoedit /etc/1password/custom_allowed_browsers and place the path to the binary executable for Vivaldi Snapshot on its own line in that file before the browser extension was able to communicate with the 1Password app. At the time I thought to understand that doing so would be necessary for all non-default browser installations which is why I mention it here, though it's possible I misunderstood. Hope this helps and I wish you the best of luck, from one Peter to another. 😎

Hey @Yukigamine,

I'd be glad to look into this issue for you. We'll need to see some logs to determine what's causing the issue. I'll ask you to follow the same steps from above to send us the logs from your device:

• Sending Diagnostics Reports (Linux)
• Sending Extension Console Log

Attach the diagnostics to an email message addressed to [email protected].

With your email please include:

• A link to this thread: https://1password.community/discussion/134432/when-i-login-to-1password-on-ubuntu-linux-the-firefox-extension-does-not-unlock#latest
• Your forum username: Yukigamine

Looking forward to hearing from you!

Franky

Were solutions to these issues ever found? I am encountering the same issue. Using the version of Firefox that came default with KDE Neon, which is NOT Snap or Flatpak. Installed 1Password from the Ubuntu/Focal repo.

Hey jfbilletts, thanks for reaching out. We can certainly look into this further for you. As a next step, we'll need to see some logs to determine what's causing the issue. I'll ask you to follow the same steps from above to send us the logs from your device:

• Sending Diagnostics Reports (Linux)
• Sending Extension Console Log

Attach the diagnostics to an email message addressed to [email protected].

With your email please include:

• A link to this thread: https://1password.community/discussion/134432/when-i-login-to-1password-on-ubuntu-linux-the-firefox-extension-does-not-unlock#latest
• Your forum username: jfbilletts

Looking forward to hearing from you!

Ali

Hi all. Not to hijack the thread but I'm having the exact same issue here even after following the steps to remove the Snap version of Firefox and installing the version discussed in the "Install Firefox on Linux from Mozilla builds" site. Anything else that can be done?

Hey @Peter_Wang, thanks for getting back to us. I'm sorry to hear you're still encountering issues with the browser and app integration. While you can certainly adjust your auto lock settings, from a security perspective you will just need to be cautious of anyone that may have physical access to your device.

With that said, we'll be happy to investigate this issue further. I'd like to ask you for some logs from your device:

• Sending Diagnostics Reports (Linux)
• Sending Extension Console Log

Attach the diagnostics to an email message addressed to [email protected].

With your email please include:

• A link to this thread: https://1password.community/discussion/134432/when-i-login-to-1password-on-ubuntu-linux-the-firefox-extension-does-not-unlock#latest
• Your forum username: Peter_Wang

Looking forward to hearing from you!

AliH1P well, unlocking the Linux app does not unlock the Firefox extension, and Firefox application binary is in /opt/firefox/firefox-bin. I could just set the extension to never autolock... is that a good idea? What is a security best practice?

AliH1P The install went fine, but when I used the old toolbar icon for Firefox, it kept on launching the Snap install, then I realized I had to abandon that old icon. Everything was fresh, so I put in 1Password extension, reimport my bookmarks, logged into all accounts, and we'll see how it behaves. If you don't hear anything more, it worked. If it fails, to work like Microsoft Windows 10, I'll come back.

Hey @Peter_Wang, you can follow the steps listed here: Install Firefox on Linux from Mozilla builds

Be sure to remove the Snap install of Firefox on your system as well! Let me know how that goes or if you have any questions.

Ali