Protect what matters – even after you're gone. Make a plan for your digital legacy today.
Forum Discussion
When tapping on an item in a category only a blank screen appears
v8.10.14 has a major problem...at least for me. I tried a complete new install, but it's still occurring. The "first" time I open any category and tap on any item, I get the following, instead of the...
1P_Dave
Moderator
ModeratorHello LarryMcJ! 👋
I'm sorry that items are intermittently not being displayed on your and your wife's iPhone. So that we can investigate this further, I'd like to ask you to create a diagnostics report from your iOS device:
Sending Diagnostics Reports (iOS)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/141928/when-tapping-on-an-item-in-a-category-only-a-blank-screen-appears
- Your forum username:
LarryMcJ - Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
