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LarryMcJ's avatar
LarryMcJ
Super Contributor
2 years ago

When tapping on an item in a category only a blank screen appears

v8.10.14 has a major problem...at least for me. I tried a complete new install, but it's still occurring. The "first" time I open any category and tap on any item, I get the following, instead of the...
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1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

LarryMcJ

As far as I'm aware this isn't a known issue so we'd need to investigate further. If you're able to reproduce the issue again and then sent in a diagnostics report using my instructions from earlier then the team would be happy to take a look.

-Dave

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tapping on an item in a category only a blank screen appears","id":"message:76062","revisionNum":1,"repliesCount":10,"author":{"__ref":"User:user:13824"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:76062"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:76062"},"body@stripHtml({\"truncateLength\":200})":" v8.10.14 has a major problem...at least for me. I tried a complete new install, but it's still occurring. The \"first\" time I open any category and tap on any item, I get the following, instead of the...","body@stringLength":"1182","rawBody":"

v8.10.14 has a major problem...at least for me. I tried a complete new install, but it's still occurring. The \"first\" time I open any category and tap on any item, I get the following, instead of the item I tapped.

\n\n

\n\n

If I tap back one level and select that same item again (or any other item), it's correctly displayed. This only happens the \"first\" time opening any item in any category. I'm seeing this both on my iPhone 14 Pro (with the developer iOS 17 beta) and also with my wife's iPhone 14 Pro (with the current production version of iOS). If it was just on my iPhone with the beta, I'd say that was the culprit...but it's not.

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided
\nBrowser: Not Provided

\n","kudosSumWeight":0,"postTime":"2023-08-25T07:01:56.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[{"__typename":"AssociatedImageEdge","cursor":"MjUuM3wyLjF8b3wyNXxfTlZffDE","node":{"__ref":"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS03NjA2Mi01NDBpNzg3RDFEQzE3REU4QTBFNQ?revision=1\"}"}}],"totalCount":1,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:ios","text":"ios","time":"2025-01-27T11:33:30.736-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:76062_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":164},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

v8.10.14 has a major problem...at least for me. I tried a complete new install, but it's still occurring. The \"first\" time I open any category and tap on any item, I get the following, instead of the item I tapped.

\n\n

\n\n

If I tap back one level and select that same item again (or any other item), it's correctly displayed. This only happens the \"first\" time opening any item in any category. I'm seeing this both on my iPhone 14 Pro (with the developer iOS 17 beta) and also with my wife's iPhone 14 Pro (with the current production version of iOS). If it was just on my iPhone with the beta, I'd say that was the culprit...but it's not.

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided
\nBrowser: Not Provided

"},"Conversation:conversation:76062":{"__typename":"Conversation","id":"conversation:76062","solved":false,"topic":{"__ref":"ForumTopicMessage:message:76062"},"lastPostingActivityTime":"2023-08-28T12:43:43.000-07:00","lastPostTime":"2023-08-28T12:43:43.000-07:00","unreadReplyCount":10,"isSubscribed":false},"ModerationData:moderation_data:76062":{"__typename":"ModerationData","id":"moderation_data:76062","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS03NjA2Mi01NDBpNzg3RDFEQzE3REU4QTBFNQ?revision=1\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/bS03NjA2Mi01NDBpNzg3RDFEQzE3REU4QTBFNQ?revision=1","title":"pe855xriff5t.png","associationType":"BODY","width":1179,"height":2556,"altText":null},"Revision:revision:76062_1":{"__typename":"Revision","id":"revision:76062_1","lastEditTime":"2023-08-25T07:01:56.000-07:00"},"ForumReplyMessage:message:76070":{"__typename":"ForumReplyMessage","id":"message:76070","conversation":{"__ref":"Conversation:conversation:76062"},"author":{"__ref":"User:user:55"},"revisionNum":1,"uid":76070,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: When tapping on an item in a category only a blank screen appears","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:76070"},"parent":{"__ref":"ForumTopicMessage:message:76062"},"body":"

LarryMcJ

\n\n

As far as I'm aware this isn't a known issue so we'd need to investigate further. If you're able to reproduce the issue again and then sent in a diagnostics report using my instructions from earlier then the team would be happy to take a look.

\n\n

-Dave

","body@stringLength":"590","rawBody":"

\n\n

As far as I'm aware this isn't a known issue so we'd need to investigate further. If you're able to reproduce the issue again and then sent in a diagnostics report using my instructions from earlier then the team would be happy to take a look.

\n\n

-Dave

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