Forum Discussion

Former Member's avatar
Former Member
3 years ago

When updating passwords it doesn't offer an update feature

I am using Windows 10 and the Chrome 1Password extension. When I had to use 'forgot password' option, I received a reset page via email. I generated a new password. There was no place to click for update, and it opened a new account, saving my password. Where is the down arrow to click to put this password in an established 1Password 'account'. I hope I am making sense.

1Password Version: 2.6.0
Extension Version: 2.6.0
OS Version: Windows 10
Browser:_ chrome
Referrer: forum-search:https://1password.community/search?Search=generating%20%20password%20update%20problems

browser extension

1 Reply

  • 1P_David's avatar
    1P_David
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hi @LOldsen23 ,

    Thanks for reaching out!

    I'm sorry to hear that you're encountering issues saving one of your items. Is this the only site where this is occurring and were you selecting "Use Suggested Password" to generate the new password for the site? Additionally was there no 1Password update or save prompt that appeared after clicking to generate your password?

    I look forward to hearing from you!