Forum Discussion

DoctorBrown's avatar
DoctorBrown
Occasional Contributor
2 years ago

When upgrading to v8, App unable to start correctly (0xc000005)

I am running Windows 7 on a VirtualBox VM. I have not booted this VM in quite awhile. I am trying to get the apps on the VM updated to best compatible versions. On the VM 1P is v7.9.836. The 1P user ...
windows
1P_Gem's avatar
1P_Gem
Icon for Moderator rankModerator
2 years ago

Hi DoctorBrown, thanks for getting back to me! I understand that you're not able to sign in to this account on 1Password.com despite using the information from its Emergency Kit. Since looking into this might require discussing sensitive information, I'd like to ask you to email in to support+forum@1password.com so our team can assist further.

With your email please include:

Once you get a response with a Support ID, please post that number here so we can connect the dots. Thanks!