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Where is my 1 year free account ?
Hello everyone,
I had an old 1Password on my phone and I got a warning message for months "create an offical account to keep your passwords" (something like that).
So I created a Family Account, free for 1 year.
But some days after the creation, my account is frozen, I have to pay right now.
Where is my 1 year free account ?
Happy New Year
Hello Rabeyriol​! 👋
I'm sorry that you're running into a billing issue with your new 1Password account. Since I don't have access to your billing information here in the public community, I recommend sending an email to support@1Password.com so that our billing team can look into this and help further. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place.
-Dave
5 Replies
Here it is : SAL-82277-324.
- 1P_Dave
Moderator
I can confirm that our team received your email. One of my colleagues will sent you a reply via email as soon as possible.
-Dave
Thank you Tom
- 1P_Dave
Hello Rabeyriol​! 👋
I'm sorry that you're running into a billing issue with your new 1Password account. Since I don't have access to your billing information here in the public community, I recommend sending an email to support@1Password.com so that our billing team can look into this and help further. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place.
-Dave
This might be a duplicate of Misleading pricing to upgrade | 1Password Community see the hints from the mods in that question for more information.
