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Penelope_Pitstop's avatar
Penelope_Pitstop
Occasional Contributor
3 years ago

Why does sharing an item via iMessage not offer the recipient the option to save it?

  1. I share an item with another 1Password user with the latest version of 1Password installed. When they tap on the graphic in the message, they only have the option to create a new 1Password account instead of saving it to their local app. Why might that be?
  2. Is there a way to share a vault with a friend to make it easier for me to help them with their computing?

1Password Version: 8.9.6
Extension Version: Not Provided
OS Version: 16.0.3
Browser:_ Safari

ios
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    \n
  1. I share an item with another 1Password user with the latest version of 1Password installed. When they tap on the graphic in the message, they only have the option to create a new 1Password account instead of saving it to their local app. Why might that be?
    2. \n
  2. Is there a way to share a vault with a friend to make it easier for me to help them with their computing?
    3. \n
\n\n
\n\n

1Password Version: 8.9.6
\nExtension Version: Not Provided
\nOS Version: 16.0.3
\nBrowser:_ Safari

","body@stringLength":"545","rawBody":"
    \n
  1. I share an item with another 1Password user with the latest version of 1Password installed. When they tap on the graphic in the message, they only have the option to create a new 1Password account instead of saving it to their local app. Why might that be?
    2. \n
  2. Is there a way to share a vault with a friend to make it easier for me to help them with their computing?
    3. \n
\n\n
\n\n

1Password Version: 8.9.6
\nExtension Version: Not Provided
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Why does sharing an item via iMessage not offer the recipient the option to save it?","moderationData":{"__ref":"ModerationData:moderation_data:39721"},"body":"

Penelope_Pitstop

\n\n

Let me know if installing 1Password in the browser doesn't resolve the issue for your friend and I'll be happy to help further. 🙂

\n\n

-Dave

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\n

If they don't see this button then make sure that they're opening the secure share link in a browser where 1Password is installed:
\nThank you Dave. I suspect that they don't have the extension installed.

\n
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Hello Penelope_Pitstop! 👋

\n\n

When you share an item using a secure link with someone else who is already using 1Password and they open that link in the browser they should see a button that looks like the following:

\n\n

\n\n

If they don't see this button then make sure that they're opening the secure share link in a browser where 1Password is installed:

\n\n\n\n
\n

Is there a way to share a vault with a friend to make it easier for me to help them with their computing?

\n
\n\n

If you're using 1Password Families then you can share a vault by adding your friend as a guest: Share with guests in 1Password Families

\n\n

Let me know if you have any questions. 🙂

\n\n

-Dave

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