Why does the Chrome keyboard shortcut keep reverting/resetting to its original value?

1P_Dave​ 

Hi.

I just did some additional testing. In my case, it is even worse: after I delete or change the extension shortcut, it gets automatically reinstated just by reloading the page... I tried to change it to a different value (instead of leaving it empty), and the same thing happens: it goes back to the default value instantly after refreshing the page. Check video: https://drive.google.com/file/d/1iAuRt_3_oifJPNZzowG_ZPhqktueNv8t/view?usp=sharing

 Thanks.

Thanks 1P_Dave​ 

I appreciate that this issue is affecting a small number of users and hence it is low priority for you. 

Regarding the video: what I had assumed is that the issue is triggered by 1password plugin updates, not Chrome updates. So not sure how to capture this in a video as these plugin updates are automatically as far as I know. 

Also, my Chrome browser is managed by my company so I wonder if that may play a role in all of this...

Jeff-POI​ and lambdamusic​ 

Thank you for following up and I'm sorry that you continue to be affected by the issue. We don’t have plans to change the default shortcut at this time, as many of our customers rely on it as part of their daily workflows. Instead, we’re instead making use of Chrome’s built-in keyboard shortcut management. This lets you customize the shortcut if the default one conflicts with another extension or website.

The team and I still haven't been able to reproduce the behaviour that's been reported by a small number of Chrome users where Chrome will reset chosen keyboard shortcuts after an update. Would you be able to take a screen recording of the following the next time there's an available Chrome update: 

1. Show that you've changed your keyboard shortcut from the default to something else.
2. Update Chrome. 
3. Show that the shortcut has changed. 

You can find instructions on how to create a screen recording here: 

• How to record the screen on Mac
• How to record your screen on Windows

A screen recording will allow us to better investigate and reproduce the issue on our end. Once the screen recording is created, please send an email to support@1Password.com and include a link to this thread. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and send you a secure upload link for the screen recording.

-Dave

Issue=PA-522

Just echoing Jeff-POI​ comment, is there any update on this issue? 

Seemingly it's affecting a lot of uses and changing the default shortcut isn't such a big deal. 

1P_Dave​ Has there been any movement on this, or simply changing the shortcut from one that is so useful already taken by a larger more commonly used web program/browser? The 1P extension is incredibly helpful but every time the keyboard shortcut resets I get closer to simply deleting the extension all-together. 

My extension also resets every single time there is an update to the extension or to chrome. It's untenable.

uhuhleuh​ and lambdamusic​ 

I'm sorry that you're both still running into the issue. It's not entirely clear why keyboard shortcuts are being reset for certain users but our development team believes that this is a Chrome issue since we see reports online for users of other extensions as well. 

Since we still haven't reproduced the behaviour on our end, can you tell me the following: 

1. How often do your shortcuts reset? Every day? Every week? Every month?
2. Do your shortcuts reset after an update to the 1Password extension? Or after an update to Chrome itself? 
3. Do you use any other extensions that allow you to configure shortcuts and do those reset as well? 

I look forward to hearing from you.

-Dave

#21691

Hi there,

It seems like after 4 years, this issue continues to exist: I repeatedly delete all 1Password Chrome extension's shortcuts, just to have the extension add Command-Shift X. Any change you can fix this soon?

MacOS: 15.4.1 (24E263)
Chrome version: Version 136.0.7103.48 (Official Build) (arm64)
1Password extension: 1Password Nightly – Password Manager 8.10.78.7

Thanks

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I'm sorry for the frustration. I don't have any updates to share at the moment, our developers have reported the issue to the Chrome team and I encourage you to submit a report as well: Report an issue or send feedback on Chrome - Computer - Google Chrome Help

-Dave

Any updates here? As the others above have said, it would be great for 1Password's product team to add this functionality. Incredibly frustrating...

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Thank you for sharing your perspective and feedback. Our development team has reached out to our friends at Chrome and hopefully this is an issue that can be fixed in the future. In the meantime, I've shared your request that the default shortcut be changed with the appropriate team for their consideration. 🙂

-Dave