Forum Discussion

trimiMidake's avatar
trimiMidake
Occasional Contributor
11 months ago

Why does Watchtower say a passkey is available when it is not?

When Watchtower is run it says 20 passkeys are available. When you click show items you see the apps. Clicking Colonial Williamsburg app for instance brings up a screen saying you can use a passk...
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1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
11 months ago

Hello trimiMidake! 👋

I'm sorry that you're seeing a potentially inaccurate prompt in Watchtower. So that I can better understand the situation can you tell me the following:

  1. What website address is associated with the "Colonial Williamsburg app" in 1Password?
  2. Can you tell me which website Watchtower tries to open when you see the "This website, app, or service was not found on passkeys.directory." message? You might see an address in the address bar of your browser.
  3. Can you post a screenshot of the message that you see in Watchtower?

-Dave