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Forum Discussion
Anonymous
4 years agowhy doesn't autofill work on some websites? Using 1Password for Mac 8.9.4
Why doesn't 1Password autofill work on some websites? For example, when trying to login to Southwest Airlines starting from 1Password and clicking on one of the four of us who have separate sign ons...
andrew_l_1P
1Password Team
4 years agoHi @bdahlen,
Sorry to hear autofill isn't behaving as expected. In some cases websites are built in a way that 1Password can't identify the necessary fields to fill. This doesn't seem to be the case for Southwest Airlines though (I'm a big fan of their open seating process!) so let's figure out what else is going on.
I'd like to start by confirming exactly what steps you're taking. For example, are you using the "Open & Fill" option from within the 1Password 8 desktop app? Or perhaps you're using the browser extension? Knowing which buttons or keyboard shortcuts are being used will help us determine the source, so any details you can provide will help.
Looking forward to your reply. 🙂