Forum Discussion

Former Member's avatar
Former Member
4 years ago

why doesn't autofill work on some websites? Using 1Password for Mac 8.9.4

Why doesn't 1Password autofill work on some websites? For example, when trying to login to Southwest Airlines starting from 1Password and clicking on one of the four of us who have separate sign ons...
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Former Member's avatar
Former Member
4 years ago

@bdahlen That is odd. Do you have trouble saving your logins on any other websites? Could you try the following to see if it helps?

  1. Right-click the 1Password icon in your browser toolbar and choose Settings.
  2. Under General, disable "Integrate with 1Password app".
  3. Fully quit 1Password app and browser.
  4. Restart the 1Password app and then open browser.
  5. Right-click the 1Password icon in your browser toolbar and choose Settings.
  6. Under General, re-enable "Integrate with 1Password app".
  7. Test things out with the extension.

If you are still unable to manually save a login on Southwest.com, I'd like you send over the following so we can take a closer look at what may be going on:

  • The extension console log: https://support.1password.com/cs/extension-console-log/
  • A diagnostics report: https://support.1password.com/diagnostics/

Attach the logs and diagnostics to an email message addressed to mailto:support+forum@1password.com.

With your email please include:
* A link to this thread: https://1password.community/discussion/134876/why-doesnt-autofill-work-on-some-websites-using-1password-for-mac-8-9-4#latest
* Your forum username: bdahlen

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!