Forum Discussion

Mherrcat's avatar
Mherrcat
New Contributor
8 months ago

Why is 1 Password changing my passwords?

Several times over the past three months when I have tried to log into a particular banking account I have gotten the message that my username or password is not recognized. Upon investigation I have...
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1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
8 months ago

Hello Mherrcat! 👋

I'm sorry that you're running into trouble when signing into your banking account. 1Password won't change your password without explicit confirmation or action from you. So that I can better understand the situation can you tell me the following:

  1. If you're using 1Password Families/Team/Business, then is the item located in a shared vault that other people have access to? Or is the item located in your Private vault?
  2. Is the password always changed to the exact same series of numbers? Or does it differ each time this happens? Do you recognize the numbers or are they random?
  3. Are you able to share the name of the bank?

I look forward to hearing from you.

-Dave