Forum Discussion

Mherrcat's avatar
Mherrcat
New Contributor
11 months ago

Why is 1 Password changing my passwords?

Several times over the past three months when I have tried to log into a particular banking account I have gotten the message that my username or password is not recognized. Upon investigation I have...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
11 months ago

Mherrcat

Thank you for answering those questions. Since I don't have access to any account logs here on the public forum, I recommend sending an email to support+forum@1Password.com so that our support team can look into this further. Make sure to include a link to this thread in your email and use the email address associated with your 1Password account.

After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

-Dave