Forum Discussion

harithahk's avatar
harithahk
New Contributor
8 months ago

Why Is 1Password Asking for Verification Code After Unlinking Account in mac?

I am encountering an issue with 1Password after unlinking my account. Despite completing the unlinking process, the app is still prompting me to allow a verification code on the device I am signed in...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
8 months ago

Hello harithahk! 👋

I'm sorry that you're seeing an unexpected prompt when using 1Password on your Mac. When you say that you "unlinked" your account, do you mean that you unlinked your Mac from your 1Password account on the following page: https://start.1password.com/profile

If you meant something else then please let me know. Can you tell me why you unlinked your account?

Can you also post a screenshot of the verification code prompt that you're seeing? Make sure that there's nothing sensitive visible on the screen.

-Dave