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Forum Discussion
trimiMidake
8 months agoNew Contributor
Why is Item search is taking so long?
Item search is very helpful except lately there has been an issue.
When you click the magnifying glass icon to search for an item 1Password lets you type in the first character of the item you're searching for and then no more typing. The system hangs for about 15 seconds and then allows you to type more characters into the search window.
The keyboard will continue to store the characters in memory but the entire search term doesn't display. Only the first character. Then after about 15 seconds the whole search term instantly appears in the search window.
The search feature is helpful if you have a lot of logins stored but why is this happening?
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided
- 1P_Tommy
Moderator
Thanks Curt2GO
ref: UES-88234-852
- dserodioOccasional Contributor
Please fix it ASAP, this is making 1Password barely usable on my phone.
- loadedmindNew Contributor
My wife has the Samsung Galaxy Z Fold 5. I have the OnePlus Open. On both of our phones, we're seeing identical behavior. Open the app and search. It takes several seconds to populate results to the point where either it didn't capture keystrokes at all, or it did, but just takes an insane amount of time to finish. It's about unusable at times. Anyone else experiencing this and know of a way to fix this?
1Password Version: 8.10.36
Extension Version: NA
OS Version: Samsung: Android 14 | OnePlus: OxygenOS 14/Android 14
Browser: Not Provided - 1P_Evon
1Password Team
Hello, trimiMidake. I am sorry about the issue you are running into with 1Password on Android. I wasn't able to recreate the problem on my end.
So that the team can take a closer look at the issue you are experiencing, I would like to ask you to create a diagnostics report from your Android device:
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email, please include the following:
- A link to this thread: https://1password.community/discussion/146554/
- Your forum username: Curt2Go
Please do not post your diagnostic report to the forum. This is for your privacy and security. Please send the entire file. You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I will be able to locate your message and make sure it has gotten to the right place. Thank you!
-Evon
- trimiMidakeNew Contributor
UES-88234-852
- jmosesNew Contributor
I am also seeing this issue, within the past day or two. Send diag report UXC-17771-875, forgot to put my username on it.
- 1P_Tommy
Moderator
Thank you very much. I was able to locate your report. It looks like my colleague Jake has already reached out.
ref: UXC-17771-875
- dzlaterOccasional Contributor
Same problem here. Just emailed diagnostic logs to support.
- 1P_Dave
Moderator
Thank you for sending in a diagnostics report. Please continue the conversation with the support team over email.
-Dave
ref: PNU-56638-127
- ja8028beeaNew Contributor
I'm having the same problem on a Pixel 8. Support ticket ID BDS-15866-938