Forum Discussion

Former Member's avatar
Former Member
5 years ago

Why isn’t Face ID used more often on my iPad?

Hello! I am keen to understand why and when 1Password is able to leverage Face ID, versus when I have to put in my password. There seems to be no rhyme or reason to it, and given that typing in my pa...
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1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
5 years ago

Hello @jasondunn! 👋

I'm sorry to hear that you're having trouble with Face ID when filling logins in Safari. It sounds like Face ID has expired (which it can for a variety of reasons including iOS updates, failing Face ID authentication too many times, restarting the iPad, or iOS disabling Face ID for some reason). Once Face ID expires you'll need to open the main 1Password app from your iPad's home screen (not from Safari) using your account password. Once this is done you'll be able to use Face ID again for subsequent unlocks.

Please let me know if this helps. :)