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Forum Discussion
Why no response to email, and why is email the only option?
Why is getting support so difficult? No phone, no chat, just email that does not respond.A prime example of everything that is wrong with tech support.
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1P_Tommy
Moderator
Moderator@andygreenberg1
Please check your email. Using multiple support avenues can increase reply times due to duplication of efforts. We try to get to everyone as quickly as possible. We answer support requests in the order received. I'm sorry you had a longer wait than you anticipated.
Email lets us list detailed steps and share links to resources, providing a reference that can be saved for the future; for this reason, we don't offer phone or chat support. Now that we have a direct line of communication going please continue the discussion via email.
