Why no response to email, and why is email the only option?

This was not a support request, it was venting. It was not directed at you or your colleagues, who do a wonderful job. To begin, if you are Canadian or are in Canada, I, too, was watching the Stanley Cup finals last night and not paying attention to computer problems.

The problem is that the people who get the brunt of customers' dissatifaction, the front line support people, are not the ones making the policies that lead to the problems. You are the buffer between the great unwashed and the suits. The suits don't care because they have you. So I vented.

Please close this thread.