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Former Member's avatar
Former Member
3 years ago

Why no response to email, and why is email the only option?

Why is getting support so difficult? No phone, no chat, just email that does not respond.A prime example of everything that is wrong with tech support. 1Password Version: Not Provided Extens...
macos
1P_Tommy's avatar
1P_Tommy
Icon for Moderator rankModerator
3 years ago

@andygreenberg1

I totally understand, and I did not take it personally. I didn't see anything wrong with what you said. 🙂 Yes, indeed, we are the frontline staff. I prefer to be here in the trenches helping others. It's where I am most at home. So feel free to check-in or out of this wonderful community of like-minded folks as needed. You're always welcome at any time. Venting is even allowed from time to time as we can gather some great nuggets of information both for troubleshooting and otherwise.

Thanks for being part of the community. I look forward to talking with you in the future.

  • Closing this at your request.
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Why is getting support so difficult? No phone, no chat, just email that does not respond.A prime example of everything that is wrong with tech support.

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@andygreenberg1

\n\n

I totally understand, and I did not take it personally. I didn't see anything wrong with what you said. 🙂 Yes, indeed, we are the frontline staff. I prefer to be here in the trenches helping others. It's where I am most at home. So feel free to check-in or out of this wonderful community of like-minded folks as needed. You're always welcome at any time. Venting is even allowed from time to time as we can gather some great nuggets of information both for troubleshooting and otherwise.

\n\n

Thanks for being part of the community. I look forward to talking with you in the future.

\n\n","body@stringLength":"672","rawBody":"

@andygreenberg1

\n\n

I totally understand, and I did not take it personally. I didn't see anything wrong with what you said. 🙂 Yes, indeed, we are the frontline staff. I prefer to be here in the trenches helping others. It's where I am most at home. So feel free to check-in or out of this wonderful community of like-minded folks as needed. You're always welcome at any time. Venting is even allowed from time to time as we can gather some great nuggets of information both for troubleshooting and otherwise.

\n\n

Thanks for being part of the community. I look forward to talking with you in the future.

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