Forum Discussion
Zectzozda
8 months agoOccasional Contributor
[Win 11] How to get 1Password 8 application through the proxy?
Hello, I have a Windows 11 laptop I have 1Password installed on. When working from home, I have to use a VPN + proxy settings configured. I vaguely recall seeing proxy settings within the 1Pass...
1P_Dave
Moderator
8 months agoHello Zectzozda! 👋
I'm sorry that 1Password is appearing offline when you connect through your employer's proxy. Can you check the following:
- Have your employer confirm that all of 1Password's required ports and domains are being allowed through any firewalls or other security appliances that they're using: 1Password ports and domains
- In the 1Password for Windows desktop app try the following:
- Open and unlock 1Password for Windows.
- Click your account or collection at the top of the sidebar and click Settings.
- Click Advanced.
- Make sure that "Auto-detect network settings" is turned on.
If that still doesn't work then I recommend sending an email to support@1Password.com along with a link to this thread. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and send you some instructions on how to generate special logs so that we can investigate this further.
-Dave