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Former Member's avatar
Former Member
4 years ago

Windows 10 error "Unable to complete installation"

New corporate laptop with Windows 10 on it. Trying to install 1Password 8 and get error dialog saying it couldn't complete installation and was rolling back changes. Where can I find log which will tell me what it failed?

1Password Version: latest download today
Extension Version: Not Provided
OS Version: Not Provided
Referrer: forum-search:https://1password.community/search?Search=Windows%2010%20error%20%22Unable%20to%20complete%20installation%22

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  • Former Member's avatar
    Former Member
    4 years ago

    Thank you, Jack.P_1P.

    I looked at the logs and did not see any errors logged UNTIL the rollback started ... there is a "permission denied" error on a rename operation. Nothing logged indicating what precipitated the rollback.

  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team
    4 years ago

    Hi @MNBowler:

    I'm sorry you're running into trouble here. The install logs for 1Password can be found here by pasting this address into the File Explorer address bar: %localappdata%\1Password\logs\setup.

    Attach the relevant log file to an email addressed to support+forum@1password.com. Include a link to this thread: https://1password.community/discussion/127207/windows-10-error-unable-to-complete-installation#latest, and your username: MNBowler. After emailing in, you'll receive a support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to connect your thread here with your email conversation and figure out what could be going on. Thanks!

    Jack