Forum Discussion

sam999a's avatar
sam999a
New Contributor
6 months ago

Windows 11 reentering password

I have set the option in 1password to never require reentry of my password and enabled the windows hello with TPM settings also. Why is it that nearly everytime I do a windows update that I need to r...
windows
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
6 months ago

Hello sam999a! đź‘‹

I'm sorry that you're being prompted for your account password unexpectedly. Sometimes you might need to enter your account password even if Windows Hello is turned on such as:

  • If the amount of time in Settings > Security > “Confirm my account password” has elapsed.
  • If your face or fingerprint isn’t recognized, or there was an error on your companion device.
  • If you’re trying to change your account password.
  • If you’ve restarted 1Password, including after updating 1Password or restarting your PC, when the Trusted Platform Module isn’t turned on.


If none of these bullet points apply to your situation, then can you tell me if you're prompted for your account password even if you just restart your Windows PC when not installing any updates? Can you also confirm that you're running 1Password for Windows 8.10.70 or later? 

-Dave

  • sam999a's avatar
    sam999a
    New Contributor
    6 months ago

    Thanks for getting back to me Dave. Unfortunately none of the bullet points apply. 

    I can restart my machine without having to reenter the password - it seems like it's only when I do a Windows update that it asks for it again. 

    I'm running version 

    8.10.70  -  81070026

    I've attached the details of the TPM version I have as well as my 1password settings in case they are of any help.

    Thanks

     

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      6 months ago

      sam999a 

      Thank you for those screenshots. The next time that the issue occurs, I'd like to ask you to create a diagnostics report from your Windows PC:

      Send a diagnostics report (Windows)

      Attach the diagnostics to an email message addressed to support@1password.com

      With your email please include:

      • A link to this thread: https://www.1password.community/discussions/1password/windows-11-reentering-password/154478/replies/154561
      • Your forum username: sam999a


      You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

      -Dave