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sam999a's avatar
sam999a
New Contributor
6 months ago

Windows 11 reentering password

I have set the option in 1password to never require reentry of my password and enabled the windows hello with TPM settings also. Why is it that nearly everytime I do a windows update that I need to r...
windows
sam999a's avatar
sam999a
New Contributor
6 months ago

Thanks for getting back to me Dave. Unfortunately none of the bullet points apply. 

I can restart my machine without having to reenter the password - it seems like it's only when I do a Windows update that it asks for it again. 

I'm running version 

8.10.70  -  81070026

I've attached the details of the TPM version I have as well as my 1password settings in case they are of any help.

Thanks

 

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
6 months ago

sam999a 

Thank you for those screenshots. The next time that the issue occurs, I'd like to ask you to create a diagnostics report from your Windows PC:

Send a diagnostics report (Windows)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/windows-11-reentering-password/154478/replies/154561
  • Your forum username: sam999a


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave