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rickmla2's avatar
rickmla2
New Contributor
1 year ago
Solved

Windows ARM64 Installer Fails to Update

I'm trying to update to the latest version of 1Password for Windows on ARM, and none of the three "Restart Now" buttons in the image below do anything. No response at all when you click. I tried down...
windows
  • 1P_Dave's avatar
    1P_Dave
    1 year ago

    Hello rickmla2​! 👋

    I'm sorry that you're running into an issue when updating the ARM64 version of 1Password. This is an issue that our development team is currently working to resolve. Can you completely close the 1Password desktop app by right-clicking on the icon in the Windows taskbar and clicking Quit. Then re-open 1Password and try to update again.

    Let me know if you run into any issues. 

    -Dave

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
1 year ago

Hello rickmla2​! 👋

I'm sorry that you're running into an issue when updating the ARM64 version of 1Password. This is an issue that our development team is currently working to resolve. Can you completely close the 1Password desktop app by right-clicking on the icon in the Windows taskbar and clicking Quit. Then re-open 1Password and try to update again.

Let me know if you run into any issues. 

-Dave

  • rickmla2's avatar
    rickmla2
    New Contributor
    1 year ago

    The developers fixed it. Quitting, restarting, and updating worked perfectly. Thank you!

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      1 year ago

      I'm glad that you were able to update 1Password. 🙂

      -Dave