Forum Discussion

New Contributor

3 months ago

Solved

Windows ARM64 Installer Fails to Update

I'm trying to update to the latest version of 1Password for Windows on ARM, and none of the three "Restart Now" buttons in the image below do anything. No response at all when you click. I tried down...

windows

1P_Dave
3 months ago
Hello rickmla2! 👋

I'm sorry that you're running into an issue when updating the ARM64 version of 1Password. This is an issue that our development team is currently working to resolve. Can you completely close the 1Password desktop app by right-clicking on the icon in the Windows taskbar and clicking Quit. Then re-open 1Password and try to update again.

Let me know if you run into any issues.

-Dave

1P_Dave

Moderator

3 months ago

Hello rickmla2! 👋

I'm sorry that you're running into an issue when updating the ARM64 version of 1Password. This is an issue that our development team is currently working to resolve. Can you completely close the 1Password desktop app by right-clicking on the icon in the Windows taskbar and clicking Quit. Then re-open 1Password and try to update again.

Let me know if you run into any issues.

-Dave

rickmla2

New Contributor

3 months ago

The developers fixed it. Quitting, restarting, and updating worked perfectly. Thank you!

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I'm trying to update to the latest version of 1Password for Windows on ARM, and none of the three \"Restart Now\" buttons in the image below do anything. No response at all when you click. I tried downloading the EXE installer from the 1Password website, but it said a newer version was already installed.

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The developers fixed it. Quitting, restarting, and updating worked perfectly. Thank you!

","body@stringLength":"95","rawBody":"

The developers fixed it. Quitting, restarting, and updating worked perfectly. Thank you!

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Hello rickmla2! 👋

-Dave

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Hello ! 👋

-Dave

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I'm glad that you were able to update 1Password. 🙂

-Dave

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